This website is run by The British Tourist Authority trading as VisitBritain. We want as many people as possible to be able to use this website. For example, that means you should be able to:
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
We know some parts of this website are not fully accessible:
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
We’ll consider your request and get back to you within ten days.
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
call +44 (0)20 7578 1400
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
VisitBritain is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons.
Some images do not have a text alternative, so users with a screen reader cannot access this information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.
Some text does not have sufficient colour contrast, so users with low vision may have difficulties separating foreground from background. This fails WCAG 2.1 success criteria 1.4.3 Contrast (Minimum)
We plan to change the colour contrast by September 2020. When we publish new elements we will make sure they meet accessibility standards for contrast.
Some of our hyperlinks are missing a meaningful description, so users with a screen reader might have challenges in understanding the meaning of content. This fails WCAG 2.1 success criterion 2.4.4 Link Purpose
We plan to add descriptive text by September 2020. When we publish new content we will make sure they meet accessibility standards.
It’s not possible for users to change text size without some of the content overlapping. This fails WCAG 2.1 success criterion 1.4.4 (resize text).
We plan to make text size change possible by September 2020. When we publish new elements we will make sure they meet accessibility standards.
Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag. This fails WCAG 2.1 success criterion 3.3.2 Labels or Instructions
We plan to add form labels by September 2020. When we publish new elements we will make sure they meet accessibility standards.
Some of our filtering options are not labelled correctly, so users with a screen reader might have challenges in understanding the meaning of content. This fails WCAG 2.1 success criterion 1.3.1 Info and Relationships
We plan to add labels to our filters by September 2020. When we publish new elements we will make sure they meet accessibility standards.
We believe that none of the accessibility requirements present a disproportionate burden for our organization and because of it, we are working on resolving all of the non-compliances by September 2020.
PDFs and other documents
Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents which were published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix PhotographyGuideEditionTwo.pdf.
Any new PDFs or Word documents we publish will meet accessibility standards.
Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
This website was last tested on 3rd of October, 2019. The test was carried out by using an accessibility testing tool - Monsido.
We tested our main website platform, available at https://www.visitengland.com/
We are continuously working to improve our website and make it more accessible.
We have identified the challenges and are working to resolve them by September 2020.
This statement was prepared on 23rd September 2019. It was last updated on 7th October 2019.
VisitEngland would like to invite you to take part in a short survey about our website.
It should take no more than a couple of minutes.