Outstanding Customer Service

Gold winner

Lucy from Event Durham, Durham University
Durham, North East England
Lucy McEnaney is one of four Customer Relations Agents working within Event Durham. She is focused, friendly, outgoing, always offering to help other team members. You will always see a smile on her face and nothing is ever too much trouble. She has natural glow and sparkle. Lucy strives to make the impossible, possible coordinating a large portfolio of events with total dedication.
 

Silver winners

Tylney Hall
Basingstoke, South East England
"At Tylney Hall customer care is an important element of our business, ensuring this is at the heart of everything we do every day. The hotel is operated in a relaxed, welcoming and calm way combined with high standards of service and delivery, which our guests have grown to expect over our 25 years as a hotel."
 

The Front of House Team - East Lodge
Derbyshire, East Midlands
For outstanding cuisine and the highest standards of customer service, East Lodge has been consistently recognised as one of England’s finest country house hotel and special occasion/wedding venues; all nestled in the heart of the Peak District and set in 10 acres of beautifully landscaped gardens.
 

Sarah Lee at The Big Sheep
North Devon, South West
The BIG Sheep theme park in North Devon is famous for fun. Whatever the weather there is something to entertain the whole family. 8 live shows, including bizarre sheep racing, gentle and extreme rides, magical encounters with animals - it’s the BEST day out Baa None!