Outstanding Customer Service
Owners, managers and staff within tourism businesses that have achieved an outstanding level of customer service
Gold winner
Michael Gore, Best Western Premier Leyland Hotel
Michael is an exceptional member of staff. He’s been recognised as Employee of the Year by the Group in 2010 and was winner of the Lancashire & Blackpool Outstanding Customer Care Award in 2011.
Silver winner
David Hall ‘Welsh Dave’, Ullswater Steamers
David Hall, known to his colleagues affectionately as “Welsh Dave”, is a great colleague and friend to everyone at Steamers and whether he is working as our senior visitor service officer or as crew onboard one of the five vessels.
Highly Commended
Rebecca & David Palmer-Bunting, Robin Hood Camping & Caravan Park
Rebecca and David take pride in ensuring their guests – both children and adults – go home with memories of a relaxing holiday where nothing has been too much trouble.
Fred Sirieix Team, Galvin at Windows, London
Situated on the 28th floor of the London Hilton on Park Lane in trendy Mayfair, it has become renowned for its peerless views over the capital, including iconic London sites.
William Salve, MacDonald Linden Hall Golf & Country Club, Northumberland
William Salve has consistently provided outstanding customer service, with a passion and dedication to providing exceptional service and making sure every guest has a memorable experience at the hotel.
