Contact us

Unfortunately we cannot provide any brochures or printed material.

Comments about accommodation
We hope that you enjoy your stay or visit, however if you have experienced problems with when visiting an attraction within the VisitEngland Visitor Attraction Quality Scheme, or whilst staying in accommodation in the VisitEngland National Quality Assessment Scheme, make your complaint to the management immediately, allowing them the opportunity to put things right.

If the accommodation or attraction is star rated by VisitEngland, and you wish to report a disappointing experience or an experience which exceeded your expectations, please use the following contact details:

Accommodation

Quality in Tourism
Security House
Alexandra Way
Ashchurch
Tewkesbury
Gloucestershire
GL20 8NB
T: +44 (0) 845 300 6996
F: +44 (0) 168 427 2550
E: QualityinTourism@uk.g4s.com
W: www.qualityintourism.com (you can find out whether a property has a valid VisitEngland star rating using this website)

If the accommodation is star rated by the AA, please write to:
AA Hotel Services
Floor 14 Fanum House
Basingstoke
RG21 4EA
T: +44 (0) 125 684 4455
E: HotelServicesCustomerSupport@theAA.com
W: www.theaa.com/travel/index.jsp (you can find out whether an accommodation is assessed by the AA using this website)

If the accommodation is not officially star rated by VisitEngland or the AA, unfortunately we cannot help. However, you can find further advice and information on how to resolve your complaint on the Advice Guide website .

Attractions

VisitEngland
Visitor Attraction Quality Assessment Scheme
1 Palace Street
London
SW1E 5HX
T: 020 7578 1451
E: vaqas@visitengland.org

Postal address: 

Accommodation feedback
VisitEngland
1 Palace Street
London
SW1E 5HX
T: +44 (0) 20 7578 1400
F: +44 (0) 20 7578 1401

Business Tourism Information
Information on organising conferences, meetings and events in England:
www.meetengland.com 

Corporate Information
Information about the organisation, including consumer and industry Research and Insights:
www.visitengland.org/ 

Technical issues with site
To register problems you have experienced on the website please email: websiteissue@visitengland.com

Press Centre
Find out more about what's happening around England through our press centre:
www.visitengland.org/media/index.aspx

General destination questions
We cannot provide individual advice but for any general destination questions please find us on Facebook   or join in the conversation on Twitter  

Our address: 
VisitEngland
1 Palace Street
London
SW1E 5HX
T: +44 (0) 20 7578 1400
F: +44 (0) 20 7578 1401 

Tourism Industry

For accommodation businesses
Message regarding listings on this website.
www.visitengland.org/busdev/accreditation/qascheme/qasemail.aspx

Star rating / quality assessment scheme
VisitEngland's assessment scheme helps tourism businesses improve and promote their quality. Find out more about joining our Quality Scheme:
www.qualityintourism.co.uk/asp/whoswhoinquality.asp

Marketing partnerships with VisitEngland
For partnership enquiries with us please speak to VisitEngland partnerships team: partnershipmarketing@visitengland.org However please note that we are unable to personally respond to all enquiries made to this address. All contra partnership requests will be reviewed and subject to editorial control.