Contact Us

Want to get in touch with us?

There are several ways to get in touch with us dependent on the reason.

Please read below as to how we can help and who to contact;

Website content

1a) Content plagiarism

Our website is a collaboration tool and content has been provided to us by partners. If you notice any images or copy that you feel has been copied from other sources or not credited appropriately we want to hear from you.

Please send us an email with as much detail and a link to the page you are querying and we will investigate as a matter of priority.

1b) Links to other websites from VisitEngland.com

We link to websites we feel will be most relevant for our users to continue their journey.

We want our users to be inspired on our website and then able to explore more about any experience they read about. We also want them to be able to find other things to do and places to stay within the area of that experience and link to the websites we feel are the best to deliver that content.

We also list some accommodation agencies that will fulfil our users needs if they are looking to research accommodation in England.

If you feel your website would be relevant to our users please email us with the following details;

Your website URL
The purpose of your website and reason you feel our users will benefit from it
The page from which you feel we should link to your website from

For both requests please email us at: [email protected]

**Please note that we will disregard any request that doesn’t have the information that we have requested above. We also don’t want to participate in any link exchanges.**

1c) Being featured on our website

Unfortunately we are unable to manage single requests from businesses to be featured on our website.

Our local destination organisations directly feed content through to us relative to our on-going National content plan. This is a non-paid for opportunity. Please find your local destination organisation here

Technical issues with site

To register problems you have experienced on the website please email: [email protected]

General destination questions

We cannot provide individual advice but for any general destination questions please find us on Facebook 

There is also an extensive network of visitor information centres across England offering great local advice, just get in touch with them via phone or email and they can divulge the best things to do against your requirements. Visit our interactive map to find the nearest tourist information centre to your desired destination.

Requests for brochures and printed material

Unfortunately we cannot provide brochures or printed material.

Accommodation quality queries

We hope that you enjoy your stay or visit, however if you have experienced problems when visiting an attraction within the VisitEngland Visitor Attraction Quality Scheme, or whilst staying in accommodation in the VisitEngland National Quality Assessment Scheme, make your complaint to the management immediately, allowing them the opportunity to put things right.

If the accommodation or attraction is star rated by VisitEngland or AA, and you wish to report a disappointing experience or an experience which exceeded your expectations, please use the following contact details:

For VisitEngland star rated accommodation

Quality in Tourism

Montpellier Court

Pioneer Way

Gloucester Business Park

Gloucester

GL3 4AH

T: +44 (0) 845 300 6996

E: [email protected]

F: +44 (0) 168 427 2550

 

For AA star rated accommodation

AA Hotel Services

Floor 14 Fanum House

Basingstoke

RG21 4EA

T: +44 (0) 125 684 4455

E: [email protected]

W: www.theaa.com/travel/index.jsp (you can find out whether an accommodation is assessed by the AA using this website)

 

W: www.qualityintourism.com (you can find out whether a property has a valid VisitEngland star rating using this website)

 

If the accommodation is not officially star rated by VisitEngland or the AA, unfortunately we cannot help. However, you can find further advice and information on how to resolve your complaint on the Advice Guide website.

 

For VisitEngland quality assessed attractions

VisitEngland

Visitor Attraction Quality Scheme

Sanctuary Buildings

20 Great Smith Street

London

SW1P 3BT

E: [email protected]

Interested in partnering with VisitEngland?

Please speak to our marketing partnerships team for more information on partnership opportunities with VisitEngland, view all details here

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VisitEngland would like to invite you to take part in a short survey about our website.

It should take no more than a couple of minutes.

Please click here to be taken to the survey

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