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For Tourist Information Centres

A tourist info centre

Tourist Information Centres (TICs) are one of the stalwarts of the English tourist industry and are traditionally the first point of contact for thousands of tourists and visitors every year who rely on them for up-to-date information and advice on what to see and do on their trips. 

Here we have gathered a wealth of resources to support you in your crucial role in helping to meet the aims of the Strategic Framework for Tourism’s bid to grow the visitor economy, as outlined in the Visitor Information Strategy below.

And find out more about our new initiative, RealTimeTravelGuide, assisting TICs to embrace social media bringing their TIC model online. 

Campaigns and Partnerships

Find out about our latest partnerships and campaign work for tourist information centres below. 

RTTG screenshot

Real Time Travel Guide

Find out more about the #RealTimeTravelGuide, our innovative new project produced in collaboration with Twitter UK.

A grand house and garden

VisitEngland Official Partner Programme

Our Official Partner Programme aims to expand the delivery of high-quality visitor information through franchise arrangements with businesses and other information providers.

Waterstone's partnership

Waterstone's Partnership

An innovative partnership with Waterstone's bookstores to provide visitor information services in their stores.

About Tourist Information Centres

Key information for tourist information centres on our visitor information strategy, part of the Strategic Framework for England.

Visitor Information Strategy

Visitor Information Strategy

Information about VisitEngland's vision and strategy to help boost tourist and visitor information provision in England's tourism industry.

Explore Destinations and Tourist Information Centres

Get information and contact details for Tourist Information Centres around England.


View and download supporting resources and case studies below.

An outdoor pool

Guidelines for Tourist Information Providers

As part of our commitment to champion excellence in customer service on the English tourist landscape, we have developed guidelines for organisations operating, or thinking of operating, a tourist information service.

Blackpool at night

Alternative Delivery Models Case Study

Report exploring various alternative approaches to providing tourist information to visitors.

London at night

Visitor Information Audit

Read our report on an online audit we carried out on tourist information centres in 2013.

Greeter Schemes

Greeter schemes are a popular way of harnessing the power and passion of local enthusiasts to help deliver visitor information.

Latest Twitter updates


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